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Customer Service

If you have any questions, concerns or comments please feel free to contact us by the following methods:

E-mail: Enquireies@lavenderandbone.co.uk
Tel: ADD TELEPHONE

Payment

We use Stripe Payments and Paypal to take payments and the following cards are accepted: Visa, MasterCard, and American Express debit and credit cards, Paypal, and Applepay.

Delivery

We aim to ship orders placed before 2 pm on a business day, the same day - providing there are no problems with checkout and the stock is available. Orders placed after 2 pm will be shipped the next business day.

You will be notified by us when your order is ready to be shipped. If you have an urgent order then please contact us and if possible we will try and accommodate you.

UK signed for, 2-3 days £5

For full Delivery and shipping terms please click here.

Returns

We offer a 14 day returns policy from the day the goods are received. We strive to offer goods of the highest level of quality and we are confident that you will be pleased with your purchase. In the unlikely event, you are unhappy with your goods for any reason, we will be happy to refund or exchange any items purchased directly from our website.

For full details on returns please click here.

Returns address:

Returns Department
6 Atherton Street
New Brighton
CH45 2NY

Terms and conditions

For all the official jarg please click here and to view our privacy policy and information about how we use cookies on the site please click here.