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Terms of Use

Please read carefully the following terms of use (“Terms”) for the lavenderandbone.co.uk website (“Site”) provided by Lavender and Bone Ltd trading as Lavender and Bone (“we/us”). You can print off these Terms, or store them in your computer, for future reference.

1. Use of the Site

(a) You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

(b) By submitting any material to us (‘Material’) you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

(c) We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

(d) You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

(e) You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

(f) We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

2. Privacy Policy

Any personal data which you may provide us through the Site is subject to our Privacy Policy.

3. Dealings with Third Parties

(a) The Site may provide links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.

(b) Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

4. Intellectual Property Rights

(a) The Site and its content are protected by intellectual property rights, including trade marks and copyright.

(b) Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

5. General

(a) These Terms constitute the entire agreement between you and us.

(b) Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

(c) These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.

(d) We reserve the right to vary the Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

6. Disclaimers

(a) Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your computer fails to support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site.

(b) The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web.

(c) The content of the Site has been compiled from a variety of sources and is subject to change without notice.

Terms of Sale

All orders that you place on the Website will be subject to acceptance in accordance with the following terms of sale (“Terms”) for the lavenderandbone.co.uk website (“Site”) provided by Lavender and Bone Ltd trading as Lavender and Bone (“we/us”). You can print off these Terms, or store them in your computer, for future reference. Please read them carefully.

1. Conditions of Sale

In order to create a contract between you and us, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the products select “Checkout”,  "Order details” page, “Confirm my Order”. In doing this you offer to buy the goods at the prices indicated as well as any applicable delivery charges.

We will send an automated order acknowledgement email to you, listing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order.

The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we have not accepted your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if: we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we are unable to obtain authorisation for your payment.

2. Pricing and Availability

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

The product price, as displayed, is inclusive of UK VAT at the appropriate rate.

3. Cancellations

You have the right to cancel your order at any time before you receive the products you ordered, by contacting Customer Services at enquiries@lavenderandbone.co.uk. If these Products have already been assigned or dispatched when you contact us, you may return them within 14 days of receipt of delivery to receive a full refund.

4. Returns and Exchanges

in the unlikely event that you are in any way unhappy with your goods you may send them back for an exchange or a full refund to:

LAVENDER AND BONE
6 Atherton Street
New Birghton
Wirral
CH45 2NY

Items you need to return for refund or exchange will be accepted within our 14 day returns period. We ask that you return the goods unused, with all the original tags intact.

We request that you please complete and enclose the Returns Form supplied with your delivery.

Items returned outside that period will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.

Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty, has been mis-described or your order delivered is incorrect. When you return goods, please retain proof of posting from your shipper with a parcel tracking number. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 72 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may a further few days to show up on your card statement.

6. General Information

(a) These Terms constitute the entire agreement between you and us.

(b) Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

(c) These Terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.

Online Dispute Resolution

The EU Commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding items bought online. You can find the ODR Platform on http://ec.europa.eu/consumers/odr/

Lavender and Bone Customer Services can be contacted at: enquiries@lavenderandbone.co.uk